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Aug 17, 2018

In 2013 I wrote an article called The Store is Media where I projected a new era of retail where the primary purpose of physical stores would cease to be to sell products but rather to create and monetize customer experiences.  Today, a new class of pioneering retailers and industry players are bringing this concept to...


Feb 28, 2018

Each year the retail industry invests billions of dollars in customer loyalty programs but do they actually make customers more loyal?  In this episode Doug explores the surprising truth about our loyalty to retailers and why a new breed of program is turning the industry on its head. 


Jan 9, 2018

In a world where radical business innovation is now a matter of survival, many companies are held back by the very thing they care most about. In this episode, Doug shares one simple way of instigating breakthrough creativity in any business. 


Nov 23, 2017

While the retail industry grapples to play checkers, Amazon has become a Grandmaster of chess, quietly drawing retailers into the ultimate technological checkmate.