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Aug 28, 2023

We've spent the last 20 years technologizing retail, making it bigger, faster and more global.  But that's also meant an unprecedented and often deadly level of competition in every category.  In this episode Doug discusses the greatest challenge facing all retailers and brands today, and why technology alone won't save...


Apr 4, 2022

Geopolitical events have disrupted retail, but retail has also contributed to geopolitical disruption, argues host Doug Stephens.  And it's making us all unsafe. 


Jan 27, 2021

Amid the sea of turmoil in the retail sector and the weekly waves of disastrous news, at least one brand is not merely staying afloat but thriving. Nike has not only endured the crisis but also managed to accelerate through it. But far from being the result of a desperate pandemic-induced pivot or some happy accident,...


Jan 1, 2020

The global decline of religion and eroding faith in government is creating a societal vacuum where trust in conventional institutions once existed.   It's a vacuum that some brands are daring to fill. But can brands succeed in instigating lasting social and environmental good and, if so, at what cost? 

In this, the...


Aug 8, 2019

In this episode Doug argues that the most important metric in retail is something that most retailers aren't even measuring.